kb89 Terms and Conditions

1Definitions and Introduction

In this document, "kb89", "we", "our" or "platform" refers to the kb89 online casino and sports betting platform, operated at https://kb89.lat. "User", "you" or "member" refers to any person who has registered on or is using the kb89 platform.

kb89 provides a safe and reliable online gaming environment for users in Bangladesh. These terms and conditions apply to all members who use the platform from Bangladesh.

1.1 Acceptance of Terms

By creating an account on or using the kb89 platform, you automatically agree to these terms and conditions as well as our privacy policy and responsible gaming policy. If you do not agree with these terms, please refrain from using the platform.

1.2 Language and Dispute Resolution

This document has been written in Bengali. If any dispute arises regarding the interpretation of these terms, the Bengali version shall be considered final and authoritative.

2Eligibility and Age Requirement

The following eligibility requirements must be met to register and use kb89:

• You must be 21 years of age or older.
• You must be a capable individual, meaning you must have the legal capacity to enter into a contract.
• If online gaming is legally prohibited in your place of residence, you may not use the platform.
• Each individual may open only one account.

2.1 Age Verification

kb89 reserves the right to verify the age and identity of members at any time. A copy of a national identity card or passport may be requested as proof of age. Account activity may be temporarily restricted until verification is complete.

3Account Registration and Management

When opening an account with kb89, you must provide accurate, complete and up-to-date information. Providing false or misleading information may result in account closure.

3.1 Account Security

• It is your responsibility to keep your login details (username and password) confidential.
• If you suspect any unauthorised access to your account, notify our support team immediately.
• Allowing anyone else to use your account is prohibited.
• Use a strong password to keep your account secure.

3.2 Multiple Accounts

Opening more than one account in the same person's name is strictly prohibited. Creating multiple accounts using the same device, IP address, payment method or personal details may result in all accounts being cancelled and any balance held being forfeited.

3.3 Updating Information

If any of your personal details change — such as your address, phone number or payment details — please update them promptly through our support team.

4Deposit and Withdrawal Policy

kb89 supports the most popular mobile payment methods in Bangladesh and ensures the fastest payment processing.

4.1 Deposit Rules

• Minimum deposit amount: ৳100 (applicable for all methods).
• Accepted payment methods: bKash, Nagad, Rocket.
• Deposit transactions are generally credited to the account instantly.
• Use only a payment account registered in your own name for deposits.
• Deposits made using a third-party payment account may be cancelled.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳500.
• Standard withdrawal time: within 5 to 30 minutes.
• Withdrawals must be made using the same payment method used for the deposit.
• Withdrawal processing may be delayed until identity verification is complete.
• kb89 reserves the right to suspend withdrawals during the investigation of any suspicious transaction.

4.3 Failed Transactions

If a deposit does not appear in your account due to a technical issue or network error, please contact our support team with a screenshot of the transaction and the reference number.

5Bonus and Promotion Terms

kb89 offers its members various types of bonuses and promotional offers. Please read the relevant terms carefully before accepting any bonus.

5.1 Welcome Bonus

• Bonus amount: up to 200% of the first deposit, with a maximum of ৳10,000.
• Wagering requirement: 15 times the bonus amount.
• Each member may receive the welcome bonus only once.
• The bonus amount cannot be withdrawn before the wagering requirement is met.
• Certain games may not contribute to bonus wagering — contact our support team for details.

5.2 General Bonus Terms

• If bonus abuse is found, the bonus and any related winnings may be cancelled.
• Attempting to claim bonuses through multiple accounts will result in both accounts being closed.
• kb89 reserves the right to modify or withdraw any bonus offer.
• Free spins or other promotional offers may have their own terms and conditions.

5.3 VIP Program

kb89's VIP program has 5 tiers, and weekly cashback benefits are available at each tier:

• Bronze: up to 0.2% weekly cashback.
• Silver: up to 0.5% weekly cashback.
• Gold: up to 0.7% weekly cashback.
• Platinum: up to 1.0% weekly cashback.
• Diamond: up to 1.2% weekly cashback.

VIP tier promotions are determined based on gaming activity and loyalty. Contact our support team for detailed information on tiers.

6Gaming Rules

The following rules must be observed while playing games on kb89:

6.1 Fair Play

• Using any software tools, bots or automation to play games is strictly prohibited.
• Attempting to manipulate game results may lead to legal action.
• All games are operated using certified Random Number Generator (RNG) technology.

6.2 Technical Issues

If a game result appears incorrect or a connection is lost due to a technical fault, kb89 reserves the right to review the relevant round and determine the correct result. Any winnings or bonuses from a faulty game round may be cancelled.

6.3 Game Providers

kb89 works with world-class game providers, including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, Microgaming and many more. Each game provider may have its own terms and conditions.

7Prohibited Activities

The following activities are strictly prohibited on kb89 and may result in immediate account closure:

• Money laundering or any other illegal financial activity.
• Using stolen or unauthorised payment details.
• Hacking, sending viruses or attempting to breach platform security.
• Fraudulent activities against other members.
• Using the kb89 name or brand identity to mislead third parties.
• Posting offensive, threatening or discriminatory content on the platform.
• Operating multiple accounts from the same household or device for the purpose of claiming bonus benefits.
• Using illegal software or methods to influence game results.

8Responsible Gaming

kb89 takes responsible gaming very seriously. We believe gaming is a form of entertainment and should never be the cause of financial difficulty.

• Members can set their own deposit limits, betting limits or session time limits.
• The option to temporarily or permanently self-exclude an account is available.
• If signs of gaming addiction appear, contact the support team immediately.
• Keep minors away from gaming.

For detailed information on responsible gaming, visit our Responsible Gaming page.

9Privacy and Data Protection

Protecting your personal information is our highest priority. kb89 uses the latest SSL encryption technology to keep all transactions and personal data secure.

9.1 Data Collection

The information collected from you at the time of registration is used for account verification, payment processing, fraud prevention and fulfilling legal obligations.

9.2 Data Sharing

Your personal information is not shared with third parties except when required by legal obligation or for security purposes. For more details, please read our Privacy Policy.

10Account Suspension or Closure

kb89 reserves the right to temporarily suspend or permanently close any account in the following situations:

• If these terms and conditions are violated.
• If fraud or fraudulent activity is suspected.
• If cooperation with identity verification is not provided.
• If evidence of operating multiple accounts is found.
• At the direction of law enforcement authorities.
• If the member requests it themselves (self-exclusion).

10.1 Return of Valid Balance

If an account is closed due to a rule violation, kb89 will consider returning the legitimately earned balance (excluding any bonus portion) after the investigation is completed. However, if fraudulent activity is proven, the entire balance may be forfeited.

11Limitation of Liability

To the maximum extent permitted by applicable law, kb89 is not liable for:

• Losses caused by internet disconnection or technical issues.
• Errors in third-party software or services.
• Force majeure situations — such as natural disasters, war, or government restrictions.
• Losses caused by the member's own negligence.

Gaming carries financial risk. You are playing with full awareness of this risk. Only play with what you can afford to lose.

12Changes to Terms

kb89 reserves the right to update or modify these terms and conditions at any time. Members will be notified of significant changes via email or through the platform.

Continued use of the platform after changes have been made will be considered acceptance of the revised terms. New terms will take effect from the date of publication.

12.1 Archive

Previous versions of the terms and conditions can be provided by the support team upon request. The effective date of each version is documented.

13Contact & Support

If you have any questions or complaints regarding these terms and conditions, please contact our support team:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali.

Our support team is ready to serve you 7 days a week, around the clock. Feel free to reach out for any gaming-related issues, payment-related questions, or any account assistance.