kb89 Privacy Policy

kb89 is a trusted online casino and sports betting platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how kb89 collects your personal information, why it is collected, how it is used, and under what circumstances it may be shared with third parties.

By using the kb89 website or creating an account, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform. For any questions, you may contact us directly.

We may collect the following types of information for kb89 account registration, identity verification, and service delivery:

1.1 Personally Identifiable Information

• Full name, date of birth, and gender
• Email address and mobile number
• National ID (NID) or passport details (for identity verification)
• Current address and postal code
• bKash, Nagad, or Rocket mobile banking account number (for transactions)

1.2 Automatically Collected Information

• IP address and device type
• Browser name and version, operating system
• Cookies and session data
• Browsing behavior on the site, pages visited, and time spent
• Unique device identifier (Device ID)

1.3 Financial Transaction Information

• Deposit and withdrawal amounts and dates
• Payment method used (bKash, Nagad, Rocket)
• Transaction reference numbers and history

kb89 collects your information for specific, legitimate purposes. We use this information for the following reasons:

• Account Management: For registration, login verification, and account security.
• Identity Verification (KYC): To ensure responsible gaming and verify the approved age requirement (21+).
• Financial Transaction Processing: To complete deposits and withdrawals and to maintain records of financial activity.
• Customer Support: To assist you via live chat and email.
• Fraud Prevention: To detect and prevent account misuse, money laundering, and fraudulent activity.
• Platform Improvement: To analyze user experience and improve service quality.
• Marketing Communications: To inform you about relevant offers and promotions with your consent.

kb89 uses cookies and similar technologies on the website. Cookies are small data files stored in your browser.

3.1 Cookies We Use

• Essential Cookies: To ensure the core functionality of the site — login sessions, security tokens, and so on.
• Performance Cookies: To analyze page load times and user navigation patterns.
• Preference Cookies: To remember your language and interface preferences.
• Analytical Cookies: To review site traffic and usage patterns.

You can disable cookies from your browser settings, but this may limit some functionality of the site.

kb89 does not sell your personal information. However, in certain circumstances, information may be shared with trusted third parties:

• Payment Processors: Only the necessary information to complete transactions via bKash, Nagad, and Rocket.
• Identity Verification Services: Trusted verification partners for carrying out the KYC process.
• Data Analytics Services: Analytics platforms used to improve service quality.
• Legal Obligations: Information may be provided in response to a court order or a lawful request from a regulatory authority.
• Cybersecurity Partners: For fraud detection and account protection.

Before sharing information with any third party, we ensure they operate under strict confidentiality agreements.

To ensure the protection of your personal information, kb89 adopts industry-standard technical and organizational measures.

5.1 Security Measures

• SSL/TLS Encryption: All data transmissions are handled through encrypted channels.
• Server-Side Encryption: Stored sensitive information is kept in encrypted form.
• Two-Factor Authentication (2FA): An additional layer of security for account login.
• Regular security audits and vulnerability testing.
• Access to data is restricted to authorized personnel only.

5.2 Data Retention Period

Your information will be retained for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a defined period in accordance with legal obligations and financial record-keeping regulations.

As a kb89 user, you have the following rights over your personal information:

• Right to Access: You can find out what information we hold about you.
• Right to Correction: The right to request correction of incomplete or inaccurate information.
• Right to Deletion: In certain circumstances, you may request that your information be deleted.
• Right to Object to Processing: The right to opt out of marketing communications or specific uses.
• Data Portability: The right to request your information in a structured format.
• Withdrawal of Consent: You may withdraw consent to marketing emails or communications at any time.

To exercise any of the above rights, please contact the support team. We are committed to responding to verifiable requests as promptly as possible.

kb89 is operated for individuals aged 21 and above only. We do not knowingly collect any personal information from minors. Age is verified at the time of registration, and if any account holder is suspected to be a minor, that account is immediately suspended and the associated information is securely deleted.

If a parent or guardian discovers that their child has registered on our platform, please contact the support team immediately.

The kb89 platform may contain references to third-party payment gateways (such as bKash, Nagad, Rocket) and other services. These third parties have their own privacy policies, and information you provide on their platforms is governed by those policies. kb89 is not responsible for the data collection and use practices of third parties.

kb89 reserves the right to update this Privacy Policy at any time. If any significant changes are made, we will:

• Note the updated date on this page of the website.
• Notify registered users via email.
• For significant changes, renewed consent may be requested.

Continued use of the platform after changes are made will be considered acceptance of the new policy. We recommend visiting this page regularly.

This Privacy Policy is prepared in accordance with relevant data protection laws and international privacy standards. For any dispute arising from this policy, both parties will first attempt to resolve the matter through discussion.